Version: REST 1.0
← PlentyONE Add-On Übersicht
Dieser Step ermöglicht es Tickets in PlentyONE zu erstellen oder zu aktualisieren. Außerdem können Nachrichten zum Ticket hinzufügt werden.
Das sind die Optionen, mit denen man den Step konfigurieren kann.
| Name | Datentyp | Beschreibung | Pflichtfeld | Werte |
| account | ACCOUNT | Ihre PlentyONE Verbindung | Ja | |
| limit | STRING | Beschränken Sie die Anzahl der Tickets, die aktualisiert werden sollen. Leer lassen für unbegrenzt. | Nein | |
| inputSpreadsheet | SPREADSHEET | Ein Spreadsheet mit Ticketdaten, die in PlentyONE erstellt oder aktualisiert werden sollen. | Ja | |
| mappingdefinition | STRING | Die Mapping-Definition JSON-String | Nein | |
| Folgende Felder sind zu konfigurieren:
| Feld | Datentyp | Beschreibung | Pflichtfeld | Standardwert | | ID | SINGLE | | Nein | | | TypeID | SINGLE | The type ID of the ticket. | Nein | | | PriorityID | SINGLE | The priority ID of the ticket. | Nein | | | ParentTicketID | SINGLE | The ID of the parent ticket. | Nein | | | StatusID | SINGLE | The status ID of the ticket. | Nein | | | Confidential | SINGLE | The confidential value. Displays 1 if the ticket is confidential. Displays 0 if the ticket is not confidential. | Nein | | | ContactID | SINGLE | The ID of the contact that is linked with the ticket. | Nein | | | DeadlineAt | SINGLE | The date of the ticket deadline. | Nein | | | Title | SINGLE | The title of the ticket. | Nein | | | Progress | SINGLE | | Nein | | | PlentyId | SINGLE | The title of the ticket. | Nein | | | Source | SINGLE | The origin of the ticket. | Nein | | | OwnerUserID | SINGLE | | Nein | | | OwnerRoleID | SINGLE | | Nein | | | MessagesText | SINGLE | | Nein | | | MessagesType | SINGLE | The type of the message. | Nein | | | MessagesTopicID | SINGLE | The ID of the topic the message is assigned to. | Nein | | |
Outputs
Das sind die Ergebnisse des Steps, die von nachfolgenden Steps, nach
der Ausführung verwendet werden können.
| Name | Datentyp | Beschreibung | Werte |
| results | SPREADSHEET | Ein Spreadsheet, dass die Ergebnisse der Aktualisierung enthält. | |
| Folgende Felder sind im Output enthalten:
| Feld | Datentyp | Beschreibung | Standardwert | | identifier | SINGLE | The identifier column to import Spreadsheet into a Datastore. | | | ID | SINGLE | | | | TypeID | SINGLE | The type ID of the ticket. | | | PriorityID | SINGLE | The priority ID of the ticket. | | | parent_identifier | SINGLE | The parent_identifier column to import Spreadsheet into a Datastore. | | | ParentTicketID | SINGLE | The ID of the parent ticket. | | | StatusID | SINGLE | The status ID of the ticket. | | | Confidential | SINGLE | The confidential value. Displays 1 if the ticket is confidential. Displays 0 if the ticket is not confidential. | | | ContactID | SINGLE | The ID of the contact that is linked with the ticket. | | | DeadlineAt | SINGLE | The date of the ticket deadline. | | | Title | SINGLE | The title of the ticket. | | | Progress | SINGLE | | | | PlentyId | SINGLE | The title of the ticket. | | | Source | SINGLE | The origin of the ticket. | | | DocumentsCount | SINGLE | | | | HasDocuments | SINGLE | | | | ChildrenCount | SINGLE | | | | ResubmissionAt | SINGLE | | | | OwnerUserID | SINGLE | | | | OwnerRoleID | SINGLE | | | | CreatedAt | SINGLE | | | | UpdatedAt | SINGLE | | | | ContactLastUpdateAt | SINGLE | | | | FinishedAt | SINGLE | | | | MessagesID | SINGLE | | | | MessagesUserID | SINGLE | The user of the message | | | MessagesCreatedAt | SINGLE | | | | MessagesText | SINGLE | | | | MessagesType | SINGLE | The type of the message. | | | MessagesSource | SINGLE | The origin of the message. | | | MessagesTopicID | SINGLE | The ID of the topic the message is assigned to. | | |
