FreshdeskFilterTickets - Freshdesk

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Similar to Get Tickets, but it has more ways to filter tickets e.g. by dates or by tags.

Inputs

Das sind die Optionen, mit denen man den Step konfigurieren kann.

Name	Datentyp	Beschreibung	Pflichtfeld	Werte
account	ACCOUNT		Nein
limit	STRING		Nein
date_field	STRING	The type of date.	Nein	updated at created at due by first response due by
date_from	DATETIME	Start date	Nein
date_to	DATETIME	End date	Nein
tag	STRING	Receive tickets with this tag.	Nein
status	STRING	Tickets Status (number) for filtering.	Nein
type	STRING	Tickets Type (string) for filtering.	Nein
group_id	STRING	Group ID (number) for filtering.	Nein
agent_id	STRING	Agent ID (number) for filtering.	Nein
priority	STRING	Priority (number) for filtering.	Nein

Outputs

Das sind die Ergebnisse des Steps, die von nachfolgenden Steps, nach der Ausführung verwendet werden können.

Name	Datentyp	Beschreibung	Werte
FreshdeskTickets	SPREADSHEET
	Folgende Felder sind im Output enthalten: Feld Datentyp Beschreibung Standardwert identifier SINGLE id SINGLE subject SINGLE type SINGLE status SINGLE to_emails SINGLE support_email SINGLE tags SINGLE source SINGLE group_id SINGLE cc_emails SINGLE fwd_emails SINGLE reply_cc_emails SINGLE ticket_cc_emails SINGLE fr_escalated SINGLE spam SINGLE email_config_id SINGLE priority SINGLE requester_id SINGLE responder_id SINGLE company_id SINGLE association_type SINGLE product_id SINGLE due_by SINGLE fr_due_by SINGLE is_escalated SINGLE description SINGLE description_text SINGLE custom_fields SINGLE created_at SINGLE updated_at SINGLE associated_tickets_count SINGLE